Call Center 911 Operators Assessment

$37.27

Call Center 911 Operators Assessment

$37.27
Skills Assessment
description

This test for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The subject areas are Critical Incidents, Information Gathering, Telephone Etiquette, Call Types, Citizen and Officer Safety, and Teletype.

This test is appropriate to administer to those with at least one year of experience as a 911 operator.

Tests for Call Center Environment [audio] as well as Call Center Listening Skills [audio] are also available.

 

What Am I Buying?
When you purchase an assessment with Talevation, you will receive a credit for our online assessment portal. To access your purchase, you must head to our Login page found in the top right corner. There, you may redeem your credit and generate a link which will be sent to the candidate of your choosing.

Note: Talevation's Assessment Portal is only designed for use with personal computers. Use with mobile devices not supported.

How does it work?
Total Questions 37
Question Types Multiple Choice
Competencies Tested Call Types
911 Operators
Critical Incidents
Information Gathering
Teletypes
Telephone Etiquette
Tasks Tested Call Types
Citizen and Officer Safety
Telephone Etiquette
Critical Incidents
Information Gathering
Teletype