Call Center Customer Service Survey Assessment
$27.37
Call Center Customer Service Survey Assessment
$27.37
Skills Assessment
| Total Questions | 72 |
| Question Types | Multiple Choice |
| Competencies Tested | Maintaining and Promoting Positive Customer Relationships Problem Solving Knowledge of Products and Services Communication |
| Tasks Tested | Being Prompt Takes Pride Being Indifferent Customer Always Right Taking Advantage Never Being Too Busy Courteous Willing to be Helpful Customer Best Interest Unhappy Customers Appreciates Customers Rude Customers Attention to Detail Can Do Attitude Follows Through Customer Service Mindset Sensitive to Others Being Cold to Customers Not My Job Customer Run-Around Best of His/Her Ability Meets Expectations Empathizes with Customers Customer Complaints Never too Busy Delivering Service Likes Customers Priority of Customers Eager to Please Promptness Being Caring Fast Customer Service Keeping Promises Solving Problems Apologizing to Customers Reacting Defensively Problems Caused by Others Getting Rid of Customers Saving Customer or Sale Dissatisfied Customers That's Not Possible Level of Service Products Sell Themselves Knowing Company Products Being Knowledgeable Customers on Hold Not Our Policy Right the First Time The Rule Book What Customers Will Get Taking Messages Negative Customers Using Foul Language Behaving Like a Robot Being Courteous Good Listener Being Rude Thanks Customers Yelling Customers Returns Calls Helping Other Employees Arguing with Customers Communicating Customer Brush-Off |