Call Center Technical Support Assessment

$37.27

Call Center Technical Support Assessment

$37.27
Skills Assessment
description

The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.

An audio version of this test is also available: Call Center Technical Support [audio].

 

What Am I Buying?
When you purchase an assessment with Talevation, you will receive a credit for our online assessment portal. To access your purchase, you must head to our Login page found in the top right corner. There, you may redeem your credit and generate a link which will be sent to the candidate of your choosing.

Note: Talevation's Assessment Portal is only designed for use with personal computers. Use with mobile devices not supported.

How does it work?
Total Questions 19
Question Types Multiple Choice
Competencies Tested Hardware Issues
General Windows Issues
Difficult User Issues
Printing Issues
Internet Issues
Tasks Tested CD Drives
Rebooting
Monitors
Mouse
Keyboard
Start Menu
Screen Resolution
Determining RAM
Changing Clock
Diffusing Frustration
Diffusing Anger
A Know It All
Handling Ignorance
Unable to Print
Remote Printing
Color Printing
Starting Internet Explorer
Connection Speeds
Duplicate Web Pages